UNCHARTED 2 Title Update 1.04 – Jan 27, 2010
The next time you connect online with UNCHARTED 2: Among Thieves you will be prompted for a Title Update.
Title Update 1.04 makes the following change:
- Allows players affected by “error syncing player data” issue to connect again to multiplayer
While the Title Update 1.04 changelist isn’t copious, the update does address something we’ve been monitoring and looking into for a little while now. Late last year, we spotted a small percentage of our player base receiving the “error syncing player data” message, which was preventing those players from connecting to UNCHARTED 2 multiplayer from that moment forward. As soon as we spotted this, we started looking into the issue, replicating it locally, and investigating possible solutions so that everyone who wanted to participate in our multiplayer modes would be able to do so. It’s been in the works a little longer than anticipated, but a solution to the “error syncing player data” issue has finally arrived with this Title Update.
There is, however, one important detail—addressing this issue has required us to roll back only the affected accounts to Level 1.
Just to be clear, this is going to happen ONLY to the accounts who couldn’t connect because of the “error syncing player data” message. Everyone else who has been able to connect and play normally will be entirely unaffected.
This was not an easy decision for us to make. Over time it became clear to us that there was absolutely no other option remaining to eliminate this issue for all affected—and ensure it doesn’t happen again. Our team at Naughty Dog was tireless in looking for a solution over the last few months—we took a look at every possible way to address this, using every possible approach we could think of, and even ones we didn’t think of initially. At the conclusion of our efforts, we were left with the solution implemented in Title Update 1.04—which forced us to roll back affected accounts to Level 1 to clear up the “error syncing player data” issue.
We understand that some players affected by this issue may find the solution in Title Update 1.04 less than ideal and we completely understand how you feel. If there was an alternative that didn’t require rolling back the affected accounts, we would have implemented that in a second. We hope that those of you that weren’t able connect until today’s Title Update will consider joining us again in multiplayer despite the Level roll back—we look forward to playing with and against you online!
UPDATE
There were a few questions that came up that we wanted to include in this post.
Will this prevent “error syncing player data” in the future?
Yes, we’ve taken steps to prevent this error from coming up again. We cannot account for every circumstance, but we’re confident no players will see this issue arise in the future. Please let us know here if you believe you have been affected by a new “error syncing player data” issue after you have installed Title Update 1.04
I’m getting “error syncing models” and can’t play multiplayer!
The “error syncing models” is a wholly different issue and can be cleared up easily by doing the following:
- On the PS3 XMB bar, click right until you reach the “Game” icon
- Click up until you reach the “Game Data Utility” icon and hit X to enter the utility
- Using “triangle” delete ONLY the Uncharted 2 data and ONLY within the “Game Data Utility”
- Restart Uncharted 2, allow it to install all the Title Updates, enter Multiplayer and you will go through a longer than normal “Syncing live data” process
You should be all set after that!
NOTE: Do not delete your saved games in the “Saved Data Utility”!
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Thank you so much for fixing this problem!
MY SON PLAYED HARD FOR 15 DAYS AND NOW IS Punished. is unfortunate and impossible for the ND not afford to restore the levels of each one ... not speak the medals .... but my son for almost 16 straight days played to get to level 57 almost 58 .... and now back to level 1 by an error of ND ND .... if she could really wanted to restore the levels ..... people have to prove they were at that level .... ND is punishing the innocent .... Is a shame
First, you should learn proper grammar. Secondly, why don’t you have your kid go outside and get some fresh air and exercise instead of sitting around playing video games all day.
Should you want to see, I’M HELPING MY SON AND TWO DAYS OF GAME, AND NOT PHYSICAL TWO DAYS, NOW WE ARE THE LEVEL 44, ALMOST 45. WE ARE ONLY PLAYING GAMES OF COOPERATION. If anyone wants to SEE THE TIME SPENT IN THE WAY competitive rather than cooperative FOTOS BY POSITION NUMBER 4800 AND SUMMER THAT I SAY IS TRUE ... HOW MUCH TO MY ENGLISH, SORRY, but I doubt the idiot who commented on This DOES NOT KNOW THAT I am Brazilian and my language is PORTUGUESE and I doubt he LEARN TO SPEAK AND WRITE CORRECTLY MY LANGUAGE ... IF HE UNDERSTAND THAT GREAT .. NO MORE SAY I AM A FATHER TO YOUR CHILD WITH PARTICIPATION IN VARIOUS SPORTS ACTIVITIES AND INCLUSIVE PLAY WITH IT ... I AM NOT A FATHER MISSING AS MANY HAVE THERE. A ND HAVE HAPPENED IN FAULT SIM. When you place a PLAY ON LINE IN WHICH IT IS RESPONSIBLE FOR STORAGE OF INFORMATION SHOULD HAVE THE SAME ZEAL IN MAKING SYSTEM AND THE MAINTENANCE AND STORAGE OF THE SAME ... NO MORE HOW TO SAY IN BRAZIL: PEPPER IN THE EYES OF OTHERS It REFRIGERANT add me on line that I prove what is written above.. ushuaya- BR - RIO DE JANEIRO - BRAZIL
Am I to understand your youngster made level 57 from level 1 in 16 days - that would be just shy of an astonishing accomplishment . I just hit 56 after sweating months of long days and nights of game play . I am thrilled there is a game maker that cares enough to have after marketing consumer awareness , this is a rare deal . 60 bucks and done is what really sucks . Getting there is all the fun . good gaming - see you on the P S N , or your son or whoever the she is you mentioned . Thanks Naughty Dog .
I’m pretty sure Naughty Dog just said that there was nothing else they could do. They fixed the problem so stop whinning. Oh, how about having your kid do something outside. Getting to 57 in 16 days is rediculous.
No its not ridiculous you turd heads. It only took me 3 days to get to level 41, and I didn’t play all day.
Yeah sure… But did you unlock the secret Mythomaniac trophy?
Oh… then it was no huge loss for such an amazing gamer .
you realize that the levels continuously increase, from lvl 52-53, for example is like 3 million dollars. an average match for a player will pull 4-10 thousand.... i’ll let you rock the math out.
I got the game in October and Im only at levle 53
whats that?
You say your son at the start of your rant and the she at the end. I think someone is telling lies and has nothing better to do than complain get a life they clearly expressed there own dis-satisfaction at having to reset player levels accept the apology and enjoy playing again
It is possible that he ment 15 days of total play time, not 15 days in real life. 15 days of “total play time” would be totally acceptable to reach such a level. On the other hand, reaching that level in fifteen days of real life would be quite absurd.
So now he has 15 days to get back to that Level. And I bet he will do it faster because he has been practicing those 15 days and should be able to do it in 12 days. I am at Level 38 and it took me 54 hours of game play, little bit over 2 days.
Thank you for fixing this problem.
but i lost my level 57
oh come on
i’ve played almost two months to get the level,and i don’t want to practice again.It’s really hard to get the level.
Can you fix this problem? I really love this game
when r u doing the new maps and skins arne u should put the wes gun 2
nothing bad happened to me i was still level 35 when it haPPENED
they messed it up i cant connect wtf plz help
yea wtf for the last three days i have been trying to connect and all i get are error messages. i dont know whats going on but ND you need to fix this. and it is going to suck if i am back at level 1 it took me 2 months just to get to level 44 almost 45. i was looking up to getting some of thoes boosters at level 46 and 48
NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO.
I’ve lost my 42th level. This is injustice.
Naughty dog doesn’t have respect for the players.
Please, restore the levels. One by one and restore my 1,200,000$ that I’ve lost, the boost,etc. NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
I don’t understand i’m always level 43th after the title update.
NOOB
While were at the whole update thing do u think we could get a 5 player free for all ,I’m willing to pay for it if its dlc
wow it says error syncing models i did wat they said it didnt work i even formated my harddrive plz help
Hi, this is to the naugthy dog team, My name is Pablo I am from Costa Rica, I am using a American account to play the game, and I was wondering if you have notice the bug or glitch at the fort map when you play plunder mode, it’s about the treasure getting in the lake or sea and it’s impossible to reach, or sometimes disappear in the mountains out of reach,So the game kinda convert to deatchmatch since there is nothing to do but killing.
I just wanted to know if it’s happening to everyone or just the guys I play with(it has happen a lot of times, but now it’s happening like to much), but I want to know if you are fixing this issue anytime soon. Thanks hope you guys are doing well.
That happened to me too =(
my multiplayer doesent work it did yesterday 2-26-10 but today i lost 240000 for quiting when i had no choice. it just sat there for 10 min or so sounding like a broken record i spoke with other players thay said somethings wrong. the game would not start the disk is flawless the main game works fine but not multiplayer is someone going to repay me 240000 and 500000 for pain and suffering. iam scared to even try again all other games work on the system the system is fine. i guess i should give up on drake and play MW2 MAG BATTLEFIELD 2 AND SO ON.will some one help in this matter bfumcplayer is my account name at naughtydog.
its good that you guys fixed this.. but come on.. we could have started a new account if we wanted to go and just play again… Some ppl lost the´re level X!! i personally lost a level 50. Am sure you guys are able to change our levels and finally fix this.. PLS consider it.
The only solution left did not allow us to retain any of your game information, requiring us to roll back your account to Level 1. Don’t forget that for some people keeping the same PSN account is important to them as well—they have built a history with it in the PlayStation community and they have a friends list they would like to keep.
arne, do you have to go through the connecting bar and all of the “syncing live data” everytime you play online? i have perfect internet and it took me 10 mins to connect.
now it took two mins to “find players” and next to my id i hav a series of gray lines for wifi. does that mean i have no internet??
When you are on the connecting bar, “syncing live data” only happens if you need to download NEW changes to the mutiplayer. So you will see “syncing live data” only as frequent as ND updates. You always have to connect, but you do not always need to sync.
Syncing time is based on your connection speed and probably how busy the servers are. Since you have a good connection, it took you 10 minutes because you have not connected to multiplayer lately and therefore had a TON of updates to download.
“Finding players” speed is based on your connection speed as well as the connection speed of every other person that is “finding players” at that moment. Its figuring out the best combination of players. It can take 2 minutes or it can take 2 seconds, it just depends. And I, too, have gray lines for my ethernet-cord connection so don’t worry about the color of those lines. Good luck, hope to see you out there!
thank you,
comon naghty dog! great game bt im getin mad. just fixd sycnc problm and now i got a prob with the “cant dnwld config file” wtf
ever since the update i cant connect. my black bar gets as far as the t in connecting and then it goes to syncing live data then i will get to about the c in syncing and then i get error messages. like error syncing models or syncing levels their are two more errors i get but i cant remember them right now.
I’m just waiting for someone to be completely ungrateful and tell you guys off. Haha.
I wasn’t effected by this, but it’s nice to know you guys finally have a solution. Just in time for the new skins on the 28th too!
You’re a godsend, Arne <3
I hope you fixed glitches (you know which ones) as well.
Great Job, Naughty Dog.
Arne, when can we expect an update that allows online players interested in a co-op to play either Survival or Goldrush exclusively? I love Survivals but am not particularly fond of Goldrush. I would really enjoy the ability to search for an online game without having to hope that I don’t get stuck with a Goldrush. Thanks. Keep up the good work!
Yes! Listen to this man! There’s got to be on option to opt out of a game when a particular game is selected. I HATE gold rush even on easy, and with good players you can NEVER beat it, and if you did pass the 10 rounds, that just luck. Oh and there’s sometimes a guy stuck on survival mode on top, its The Fort map.
ya it’s easy to kill him though. at the very end of the map (where the heroes would spawn in competitive) there is a balcony where enemies spawn. sometimes one guy stays up there and you can just barely see him. you can kill him with a grenade or FAL.
Quit telling us you care. Those that are smart will never believe you, Arne.
If you cared, you would have fixed this problem weeks after it was discovered, not months. If you cared, you would restore my stats, which are still to this second are available on YOUR stats page.
The only good thing that came from this update is the fact that a complex company like you guys might actually consider taking backups of our stats from now on. Key word: might. Key word when talking about Naughty Dog: won’t.
HA. Thats halarious. It’s a shame that you have no clue what you’re talking about.
Unless of course you work for another game company and know exactly how long it takes to do this kind of stuff and exactly how to do it. Then I apologize.
You say I have no clue what I’m talking about, yet you provide no analysis about what’s so misleading about my post.
I understand that it takes a while for Naughty Dog to find the error, fix it, and submit a patch to Sony. However, the fact that it wasn’t a top priority (even though Arne said it was) is an outrage. They decided to fix glitches in the map instead of fixing glitches that prevented hundreds of people from playing. Not well played.
If you didn’t have the ESPD glitch then you just don’t understand the frustration that we have gone through.
The length of time it took to address the issue was PRECISELY because we wanted to find a solution that didn’t affect the accumulated statistics for any of our players that were affected by the issue. We exhausted every possibility, we tried everything we could AND we had to QA test every candidate for a solution—that took a LOT of time before we entered into the proper QA and certification process.
Thanks, Arne. That’s all I wanted to hear. Just promise this won’t happen again, alright?
I love this game too much to go without it for 3+ months.
you are gay. Nd would release if they could sooner. Go cry elsewhere.
He isn’t gay at all. Well, he might be, but his sexual preference won’t make me lose sleep.
Leveling up takes a lot of time. Imagine your a level 60 (which you are not. I’ve run you down in MP before) and it all gets wiped away. I’m not arguing the fact that it took time to get it out, but your a turd for just calling the guy gay when he has a very legitimate right to be mad.
TOLD!!!! BY A GAME DEVELOPER!!!!!!
It’s not so much the level as it is the boosters, the skins & the coop upgrades.
The level rollback is not that bothering (even if the 50+ badge looked better :D), and it won’t affect the way I play the game, but losing everything we unlocked is maddening.
But can you give us a little clarification, please. The original bug that caused the error has been fixed right ? it won’t happen again ?
Isn’t there any way to compensate ?
Mine still doesn’t work
Please Jace_21, get of this page.
Naughty Dog did everything they could with this error and i respect them for that. So stop your attempt at “insulting” them.
OMFG, i meant igniteryan :S
An edit button is needed…
Wrong person. I’m not saying I don’t appreciate the fix. Just airing out my frustration of how painful a process this is been. Uncharted 2 is still a fantastic game and the multiplayer is too addicting to leave, I’m just disappointed that it came down to this.
Ok, i understand that :/ I would probably rage if this happened to me.
Anyway, thanks for the update ND
There’s a big difference between “they don’t care” and “it’s technically impossible”. If they didn’t care, they would have simply left people with the bug unable to play period. They cared enough to spend a few months investigating and testing, looking for a solution. Unfortunately that solution means your level gets reset, but it’s better than no solution at all.
Exactly. Want an example of a dev that doesn’t care? Just look at Sega and the Bayonetta fiasco.
Naughtydog: thank you for fixing this problem, i’m really happy to hear the news, i’ve waited for a couple of months to play uncharted2 again, but my level just rollback to level 1????
I can’t believe this truth, and i really don’t want to lv up again. Come on, naughtydog, can you fix this problem?? or do something to make up for those who rollback to level 1. please, I really love this game.
Ungreatful little basterd…
Yes ND should have addressed this earlier, but at least it’s fixed! or you would prefer not to play???
Roolback the stats, no spice, if you’re good you will lvl up quickly!
Want to change stats, no spice, i’ll give you mine… I can’t see childs cry, it breaks my heart :]
Ungreatful persons… probably all that shout about loosing the stats shouldn’t be playing the game since they aren’t old enough to!
Nevertheless… Since ND gained many awards, and the income should be nice from all the sales, i belive that the DLC’s should be free!
It makes no sense on having to pay for maps for example, paying for skins i understand..
And to end this i’ll just shout this out..
UNGRETFUL LITTLE BASTERDS! Go out get some fresh air!!
Stop drooling in front of the PS3 or in 15 years from now you’ll be nothin!
0ldsch00l! still rulez! ungreatful little BASTERDS!
I had no DLC’s for PONG back in the days!
...
harsh
I’m sure you guys have already explored this avenue, but since the stats on the website still display the correct stats for people who haven’t yet run the update, is there no way to manually reinstate the correct stats for those who are about to lose them based on what’s showing on your website?
In any case, glad you’ve fixed it… bummer of a bug to hammer out.
While the stats that are on our website are based off of the stats you accumulate while playing games, the two systems (one that saves it to your account and one that reports it to the website) are mutually exclusive and we can’t share data between the two.
Thanks for the clarification.
But is there any way to export the data from the one database and enter it into the other for those who had the error, or are the data formats so completely different that any conversion would be too complex to be worth the effort?
Given the huge impact to players’ stats and levels, I’m sure they thought of everything they possibly could have done to _not_ have to rollback characters… A rollback is a very extreme thing to do, and I don’t think any game company undertakes those without exploring all _viable_ options.
(And I’m saying this with the knowledge that I may be pissed off as hell when I get home and see that my level 40 has been rolled back. I’m not sure it has been, but I think it’s possible that it might be.)
It’s just not going to work. The only way we could do so would be akin to some boosting-style backend magic, which would then “break” the stats reporting and wouldn’t ever be accurate. Not to mention it’s unethical, unfair and probably borderline legal and who knows what else.
Then bring on the voodoo gods....
Noooooooooooooooo.
My level 58 lost my weapons, skins and improvements slots.
He had all bought the absence of the two suits of level 60.
Noooooooooooooooo.
This is the only solution?
Adios, NaugthyDog, I will start again from level 1.
Since I took another account and is level 32.
It’s the last time I put my trust in you.
Your weapons? You mean the ones you pick up from the ground every game?
lol u cant lose weapons! This isn’t Call of Duty!
He probably means the co-op upgrades that you need to purchase in the online store
Thanks guys for fixin that. but i’m still wondring when ya guyz gonna add maps,mods,characters....etc? -.-’ ↲And Thnx again :D
yup they should totally fix those glitches… especially in the Fort and the Lost City.
One thing that’s really messed up in the fort is that when you’re playing plunder and then you throw the treasure in the water it won’t come back.
Don’t ask me why, it just doesn’t.
In the lost city there is place whenever i try to climb coming from underground i just fall out of nowhere like it was a really high ground.
And please stop people from shooting through walls and all those other crazy things that happen in this game.
U2 still rocks though..
Coming up there stairs, right? When you jump onto that tiny wall, you just die, for no reason. I tried it a few times just to be sure, and yes, it happens every time.
Just to get this out of the way… I hate the idea of any new skins that don’t exist inside the world of Uncharted. It’s just seems too out of place. You guys made the single-player look so amazingly real, but now there are rumors of you adding characters from other games that make it like a fantasy? What is that? Whether the rumors are true or not, unrealistic skins are a bad idea.
AS FOR THE UPDATE:
Thank you for fixing it. I recommend on looking in to what “igniteryan” above me said about the lost player’s stats. The only other thing that bothers me are the Connection Error’s (my signal is perfect) and the insanely long waiting time of finding players. Thank you again.
New skins: not a rumour. They’re adding skins of characters from different games as purchasable DLC. I’m not a fan of it either, but I won’t be buying them. If those skins had offered any women characters at all (and not ones dressed gratuitously), I would have reconsidered.
There’s nothing gratuitous about it. We PAY to have them dressed that way! XD
I don’t mind more skins. I would buy it. What I really want is more co-op. There should be at least 10 more co-op story and survival levels.
I agree...I have that same problem with the connection error. I can play any other online game perfectly except for uncharted. I occasionly get booted & by occasionly I mean at least once out of every five games.
I’m glad. I can finally play online again.
Well, we’re going to be reseted to lvl 1 now, but will our game history still remain? (medals, kills, just all the stats)
Also: THANK YOU ND.
You’ve put effort in it, and that’s enough for me.
ERROR SYNC FOLLOWING UPDATE!!!
Before the update I did not get the error message. Following the update I cannot connect. I am getting the error sync message!!!
I have rebooted and tried again. It is working now.
You should give us a Quadruple cash weekend to make up for the accounts affected *hint hint nudge nudge*
Downloaded and it worked perfectly. Thanks.
My old cinema files are still there. :’)
So that’s what the update was for. I can’t wait to see a bunch of level 1s owning. I’ll keep my guard up. Sorry to hear about the account resets though. Your game is still hogging my PS3 ND lol.
I remember seeing pictures of multiplayer being QA tested before the game’s release and most of the players in the matchmaking screen had level 60 emblems. I also recall Rekliss_Abandon being a level 60 at the first launch of the game. I cannot believe that Naughty Dog cannot go in and adjust player scores to reflect the stats on the website. Thankfully, I was not affected by the issue. But, I come here in support of the people that were affected by it and feel these players should be supported in one way or another. If you cannot go in and adjust the stats (which I would truly have a very hard time believing), at least give them a voucher for DLC or something. I support ND 0, but this is kinda shady. (please don’t delete my stats now!!!!)
should say one hundred percent
On the bright side, it will be fun to have a few low levelers totally owning the game
If I had this problem and my stats were reset, I wouldn’t restart it and I would not support Naughty Dog purchases in the future. Not unless they made it up to me.
I probably wont restart either. But honestly, you’re willing to skip “Uncharted 3” for stats?
I’m a man of principal.
whats wierd to me is that my ps3 has frozen mid game like three times, yet i have never lost 40000 dollars yet, like im happy i still have all my money, but iz kind of wierd
It’s cause it resets back to a 30 second penalty every few hours. Not sure how often. It’s to not penalize people who have an occasional disconnect.
You can easily test this. Quit out of one match, and face your 30 second penalty. Now try and quit out of the second one, and you’ll get a warning that you’ll loose 40k. Try again in a few hours, and you should be back to the 30 second penalty. Think it is a fair way they’ve implemented it.
If you’re disconnecting more than once an hour, get your line checked.
Wow, this is a truely devastating blow. I had a level 58 account when I was hit by the error on January 1st. Surely you are able to manually edit stats in the database though? Can’t you just update the cash value for each account, thus restoring the level?
thanks for fixing the problem naughty dog
You guys should give 2x the experience for a weekend so that those who lost stats would want to come back and maybe get a little head start . Plus you might get more people to play.. thanks N.D I love your game ! One of the best games Ive played in my entire life, thank you so so so much !
Thanks alot! Best developer ever!
How about a Triple Cash Weekend ND? Get the party going, give the unlucky people a chance to regain some serious cash and the rest of us an excuse to go back fighting for more! :D
this is the dlc details. The first content pack will be free and in the Store on January 28. It contains multiplayer character models of Resistance 2’s Nathan Hale and a Chimera, InFamous’ Cole (in both “good” and “evil” forms) and Zeke, and Killzone 2’s Tomas Sevchenko and a Helghast soldier. The second DLC pack, dated February 25, adds two maps, one of which is based on the first Uncharted’s “Ruins” area, and multiplayer models of the first game’s Nate, Elena, Atoq Navarro, Eddy Raja, Roman Gabriel, and a mercenary. This pack won’t be free, but no price has been specified. The third DLC pack, available April 15 and also premium, adds a new co-op multiplayer mode, along with four new maps and five new character skins.
OUCH! Wow, my heart goes out to all the Player Sync Errored people out there who waited so long just to get back to Level 1. Dang, that’s a punch in the guts. But at least they can play now. =]
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