IT Help Desk Generalist (Temporary Assignment)

This position is for a temporary engagement through our staffing partner Yoh Services.

Candidates must be authorized to work in the United States for this position.

Responsibilities:

  • Serve as point of contact for technical assistance within Naughty Dog (both software and hardware)
  • Perform remote and local troubleshooting through diagnostic techniques
  • Follow up with users and see problems through to resolution
  • Properly escalate unresolved queries to the next level of support
  • Building bespoke workstations in-house
  • Organizing and cataloging the IT hardware
  • Install, modify, and repair computer hardware, software, and peripherals for users
  • Additional responsibilities may be assigned as needed

Requirements & Skills:

  • Proven working experience in providing help desk support
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Proficiency in Microsoft Office: Word, Excel, PowerPoint, Microsoft Teams, and Outlook
  • Proficiency in the Microsoft Windows Administration tools (Active Directory, DHCP, DNS, Group Policy, and Bitlocker)
  • Strong understanding of the Microsoft Windows 10 operating system (this is a must)
  • Strong understanding of building PCs and PC hardware

Bonus Skills:

  • Operating Systems: Linux and Mac OS
  • Languages: Python, PHP, JavaScript, HTML, SQL, PowerShell, Bash
  • Software: Perforce, Wireshark, Sublime Text, Jira, Visual Studio, Pro Tools, Adobe Suite, Putty
  • Scripting and automation
  • Familiar with A/V systems
  • Familiar with live streaming hardware and software
  • Familiar with Sony PlayStation 4 hardware and software interfaces and peripherals
  • Passion for games

As part of the Naughty Dog application process, candidates should expect to be given a technical interview.

Apply Now

Job Opportunities

If you think you have what it takes to join our talented Kennel, please review our current openings.

If you don’t see your desired position listed—don’t fret! Just apply under the General Application tab and send us your resume, along with a link to your portfolio or demo reel (if applicable). Please do not send us any unsolicited game ideas, scripts, treatments, code, or other creative works. Sorry, Naughty Dog does not offer any internships or student work-study opportunities at this time.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

It is the policy of Sony Interactive Entertainment, LLC. (SIE) to provide equal employment opportunity for all applicants and employees. SIE does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, age, handicap, veteran status, marital status, or any other category protected by applicable federal and state law. SIE also makes reasonable accommodations for handicapped and disabled employees.

The Recruiting Process

We feel it is important to let you know how the recruiting process works here at Naughty Dog. Here is what you can expect from us:

  1. Upon submission, you will receive an automated message stating your resume has been received and will be reviewed thoroughly by our recruiting team.
  2. Due to the high volume of applications received, it is not possible to respond directly to each candidate.
  3. If you are selected, you will be contacted for an initial phone screen or test.
  4. The next step is a second phone or Skype interview, or an invite to come out and meet us at the studio.
  5. In the event that we choose not to move forward at any point in the recruiting process, we will let you know.
  6. If your qualifications do not match the criteria of a current position, your resume will be kept on file for future consideration.

Thank you for your interest in Naughty Dog.