IT Help Desk Generalist (Temporary Assignment)
JOB
SUMMARY
JOB
SUMMARY

IT Help Desk Generalist (Temporary Assignment)

This position is for a temporary engagement through our staffing partner DZConnex.

Candidates must be authorized to work in the United States for this position.

Responsibilities:

  • Building bespoke workstations in-house
  • Serve as point of contact for technical assistance within Naughty Dog (both software and hardware)
  • Perform remote and local troubleshooting through diagnostic techniques
  • Follow up with users and see problems through to resolution
  • Properly escalate unresolved queries to the next level of support
  • Organizing and cataloging the IT hardware
  • Install, modify, and repair computer hardware, software, and peripherals for users
  • Moving of users and or servers throughout the office
  • Additional responsibilities may be assigned as needed

Requirements & Skills:

  • Proven working experience in providing help desk support
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Proficiency in Microsoft Office: Word, Excel, PowerPoint, Microsoft Teams, and Outlook
  • Proficiency in the Microsoft Windows Administration tools (Active Directory, DHCP, DNS, Group Policy, and Bitlocker)
  • Strong understanding of the Microsoft Windows 10 operating system (this is a must)
  • Strong understanding of building PCs and PC hardware

Bonus Skills:

  • Operating Systems: Linux and Mac OS
  • Languages: Python, PHP, JavaScript, HTML, SQL, PowerShell, Bash
  • Software: Perforce, Wireshark, Sublime Text, Jira, Visual Studio, Pro Tools, Adobe Suite, Putty
  • Scripting and automation
  • Familiar with A/V systems
  • Familiar with live streaming hardware and software
  • Familiar with Sony PlayStation 4 hardware and software interfaces and peripherals
  • AWS, Azure and other cloud systems
  • Passion for games

As part of the Naughty Dog application process, candidates should expect to be given a technical interview.

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APPLY NOW
AS PART OF THE NAUGHTY DOG APPLICATION PROCESS
CANDIDATES SHOULD EXPECT TO BE GIVEN A TECHNICAL INTERVIEW
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